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Refund Policy
Effective September 6, 2026. Published by Wand Compliance LLC, doing business as The Ready Seat and The IEP Command Kit.
We built The IEP Command Kit for a parent who has a meeting coming up and needs to walk in ready. If it does not do that for you, we do not want your money. This Refund Policy explains exactly how that promise works. It is part of our Terms of Service, and it is published by Wand Compliance LLC, doing business as The Ready Seat and The IEP Command Kit.
1. The 30-Day “Most Prepared Person in the Room” Guarantee
Every purchase of The IEP Command Kit comes with this guarantee. Walk in with the binder, the filled letters, the scripts, and the question bank. If you do not feel like the most organized, prepared person at that table, email info@iepcommandkit.com within 30 days of purchase and we will refund 100% of what you paid. You keep every file.
No forms, no interview, no conditions. You do not have to tell us why, though we always welcome the feedback. The 30 days are counted from the date and time on your receipt, and a request sent on day 30 counts.
2. What is covered
The IEP Command Kit ($57): fully refundable for 30 days from the date of purchase.
Add-ons bought at checkout, such as the IEP Calendar + Email Updates: fully refundable for 30 days from the date of purchase. You may refund an add-on and keep the Kit, or refund everything.
One-click offers and upgrades bought after checkout: fully refundable for 30 days from the date of that purchase, which may be a different date from the Kit.
The IEP Ready Room and any other free material included with your purchase have no charge and nothing to refund.
If you ask us to refund the Kit, we also refund any add-on bought in the same order unless you tell us you want to keep it. If you bought the IEP Calendar + Email Updates and refund it, the deadline reminders and rule-change alerts stop.
Because everything we sell is digital, there is nothing to return. We do not ask you to delete anything, and we have no way to retrieve files from your device. The files you downloaded are yours to keep. Refunding the Kit ends your access to the online portal and The IEP Ready Room, because those live on our servers, but nothing you saved to your own device is affected.
3. How to request a refund
Email info@iepcommandkit.com from the address you used at checkout, with the subject line “Refund.” Include the name on the order or the receipt number if you have it handy. If you do not, we will find your order from your email address. You can also write to us at 8401 Mayland Drive, Suite A, Richmond, VA 23294, or call (202) 798-2170, but email is fastest and gives us both a record.
That is the whole process. We acknowledge every refund request within two business days and issue the refund promptly after that, usually the same day we reply. You will receive a confirmation email from us when the refund is issued.
4. How and when you get your money back
Refunds go back to the original payment method through our payment processor, Stripe. We cannot send a refund to a different card or account, and we cannot issue refunds by check, cash, or store credit.
Once issued, the refund typically appears on your statement within 5 to 10 business days, depending on your bank or card issuer. Wallet payments such as Apple Pay and Google Pay follow the same timeline as the underlying card. We refund the full amount you paid, including any sales tax collected.
Refunds are issued in U.S. dollars. If your bank converted the charge from another currency, the refunded amount may differ slightly because of exchange-rate changes or bank fees, which we cannot control.
If your card has been closed since you paid, your bank will usually route the refund to your replacement card or account. If it cannot, contact us and we will work with Stripe to resolve it. If a refund has not appeared after 10 business days, email us and we will send you the Stripe refund reference so your bank can trace it.
5. After 30 days
Requests received more than 30 days after purchase fall outside the guarantee. We still read every one. If something went wrong on our side, such as a delivery failure you told us about promptly that we could not fix, or a duplicate charge, we will make it right regardless of the date. Otherwise, refunds after the window are at our discretion.
6. Duplicate and accidental purchases
If you were charged twice for the same product, or bought something by mistake, email us and we will refund the duplicate or accidental charge in full, no matter when you notice it.
7. Chargebacks and disputes
A refund from us is faster than a chargeback and costs you nothing. If you dispute a charge with your bank before contacting us, the bank can take weeks to resolve it, and an open dispute may prevent us from refunding you directly. Please email us first. We honor the guarantee without argument.
If a chargeback is filed on a purchase that was delivered as described, we will provide the bank with the delivery and access records, and we may suspend access to the portal while the dispute is open. If you win a chargeback and also receive a refund from us for the same order, you agree to return the duplicate amount.
8. Fair use of the guarantee
The guarantee exists so a worried parent can buy without risk. It is not a free-rental program. We may decline a refund, or decline future purchases, where we see a clear pattern of abuse, such as repeated purchase-and-refund cycles of the same product, refund requests from purchases whose access was shared or resold, or a refund requested after a chargeback on the same order. These situations are rare, and we decide them case by case.
9. Price changes and promotions
If the price of a product drops after you buy it, we do not refund the difference, and a promotional price does not apply to earlier purchases. If part of a promotional bundle is refunded, the refund is the price you actually paid for the refunded item.
10. Subscriptions and future products
We do not currently sell subscriptions or recurring memberships, so there is nothing to cancel. If we offer one in the future, its cancellation and refund terms will be shown before you agree to it and added to this page, and you will never be enrolled in a recurring charge without your separate, express consent.
11. Consumers outside the United States
If you live in the European Union, the United Kingdom, or another jurisdiction that gives you a statutory right to cancel a digital purchase, our 30-day guarantee is broader than that right and does not reduce it. Because we deliver digital content immediately after payment, with your acknowledgment at checkout, a statutory cooling-off period may be treated as waived at the moment of delivery. Our own 30-day guarantee still applies in full.
12. Questions and contact
Anything unclear? Email info@iepcommandkit.com. A person reads every message.
Wand Compliance LLC, doing business as The Ready Seat and The IEP Command Kit. 8401 Mayland Drive, Suite A, Richmond, VA 23294, United States. Phone: (202) 798-2170.